Oct 17

45th Annual All Industry Day

10/17/19 8:30am to 2:00pm
7000 Beach Blvd
Buena Park,CA 90620

                              Please join the Orange Empire Chapter for the

                                         45th Annual All Industry Day

                                   where our keynote speaker will be

                            President of the International Insurance Institute

                                                    Carl Van

                           Topic : "Awesome Customer Service"

                    We will also be conferring our 2019 New Designees!!!


NOTE:  Registration includes breakfast & lunch, the morning sessions & keynote speaker.

To pay online please use the following link (https://orangeempirecpcu.square.site) after

you have registered for the event by clicking "Register now"  


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Carl Van

President and CEO
International Insurance Institute

Carl Van, ITP, President & CEO of International Insurance Institute, Inc., graduated from California State University, Sacramento where he received his bachelor's degree in Insurance.  He has been in the insurance claims industry since 1980 and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager, Division Claims Manager and Regional Manager over Claims, Loss Control and Premium Audit. He is the author of over 75 technical and soft skill workshops being taught throughout the U.S., Canada and the U.K.

Susanna Gotsch

Director, Industry Analyst
CCC Information Services Inc.

Susanna Gotsch brings 20-plus years of experience within the automotive claims industry as director, industry analyst. She has written the Crash Course, CCC’s annual publication on trends affecting collision repair and total loss costs since 1995. This publication has become a key resource for the industry in understanding how broader trends within the economy, new and used vehicle marketplaces and collision industry are affecting auto claim frequency and costs. Gotsch was awarded the annual industry honorarium Most Influential Women in the Collision Repair Industry established by AkzoNobel Automotive & Aerospace Coatings America (A&AC).

Holiday Inn Buena Park
7000 Beach Blvd
Buena Park, CA 90620
United States