Leadership Team


Susannah Falabella


Susannah received her Bachelor's degree from Cal State Fullerton in 2001 with a major in Liberal Studies and a minor in Spanish. She was awarded the President's scholarship from The Institutes and earned her CPCU designation in 2017. Susannah has worked in the insurance industry for 19 years and is currently an Administrative Underwriter in the personal auto department for Mercury Insurance Group. She has 2 daughters and enjoys leisure time with family and friends and travel.

Vice President

Raymond Palucki


Raymond received his Bachelor’s degree from the University of California, Irvine in Mathematics. He received his CPCU designation in 2000 and Associate in Management in 2001. Ray is currently an Administrative Underwriter for Mercury Insurance Group and has been in the Insurance Industry for over 25 years.  

Treasurer and Secretary

Christopher Cook


Chris earned his CPCU designation under the President’s CPCU Scholarship in 2012. Chris also holds the AINS and AIC designations. A graduate of Cal State Fullerton, Chris has worked at Mercury Insurance in Brea for 17 years and currently serves as the National Manager of Mercury’s Underwriting Training and Audit Departments. Chris will be entering his eighth year of serving on the CPCU Orange-Empire Chapter Board.

Immediate Past President

Peter Pokorny


Peter has been with the Orange Empire Chapter since January 2011 as our Treasurer.  Peter got his bachelor’s at Cornell University and Master’s in Finance at Pepperdine University; he is a corporate finance supervisor at the Automobile Club of Southern California for the past 13 years.  Peter received his CPCU in 2010, his AIAF in 2012 and his ARM in 2017.  Peter lives in Westminster with his wife and 14-year-old daughter, and they enjoy skiing, camping, traveling and playing tennis.

Good Works Chair

Travis Fordham


Travis is a graduate from California State University, Fullerton with a degree in Business Management in 1997.  After only 10 months, he completed is CPCU in February 2020. Travis has been in the Special Investigation Unit between Auto Club and Infinity for 17 years and has also completed his Senior Claims Law Associate, Associate in Claims, Fraud Claims Law Specialist and Certified Insurance Fraud Investigator credentials during that time. Travis is currently the Special Investigation Unit manager with the Automobile Club of Southern California. He lives with his wife in Yorba Linda where he enjoys motorcycle riding, rock climbing and spending time with friends.

Education Chair

Leah Young


Leah is currently the Career and Professional Development Advisor at Cal State Fullerton, The School of Risk Management and Insurance. She worked in the insurance industry 30+ years on the commercial product management and underwriting side. Leah received her CPCU designation in 1993.

New Designee Rep

Dwight Shackelford


Dwight earned his CPCU designation in December 2018.In addition to the CPCU, he also holds the AINS, AIS and API designations.He earned his Bachelor’s degree at Concordia University in Irvine holds a Master of Education degree from Northeastern University. He has been employed at the Automobile Club of Southern California for 19 years and currently serves as a Training Specialist for Insurance Sales, actively operating out of the organization’s Education, Training and Development business unit.In his spare time, Dwight enjoys reading, listening to music and watching movies. He also enjoys sporting events and stays active doing weight training, bicycling and frisbee.

Membership Chair

Chris Glidewell


Webmaster/Social Media Rep

Joan Williams


Joan has been in the world of insurance for over 20 years and currently is a Commercial Property Underwriter for Mercury Insurance Group. She obtained her Bachelor of Science degree in Biology from Temple University in 1997. Joan obtained her CPCU designation in 2014 and has been an active member of the board since receiving her designation. She has previously served as the role of New Designee Rep and the last five years as our Webmaster/Social Media rep.

Director at Large

Cheryl Guyatt


Cheryl is currently a Senior Underwriting Manager at Mercury Insurance and has worked in the insurance industry for the past 36 years.  She was awarded the President’s CPCU Scholarship from The Institutes and earned her CPCU designation in 2013 and obtained her Associate in Insurance Services, AIS designation in 2014.  She immediately became active in our chapter and has held the following roles: New Designee Chair, Vice-President, President Elect, & President.  

Director at Large

Andrea Eickhoff


All Industry Day Chair

Larry Totura